Guest Information

Vital information for a stress-free stay.

Guest Information

Around Bellagio
Bellagio is an old historical town in the heart of Lake Como. There are many bars and resturants which richly satisfy your taste buds. Being in the heart of the lake, ferries and boats are frequently avaliable to travel from town to town so your journey can be enjoyed to the fullest. Ferry times can be viewed here or can be looked up in the brochure waiting for you in your apartment. The village also has great beaches and bays from where you can easily enter the clean lake waters for a  refreshing swim. Feel free to ask us for more information.
Making Bookings
Your book is welcomed through our website, email or booking portals. We will always try our best to accomdate you in our apartment. Bookings through our website form will require a response from one of our team memebers. We tend to send you a booking confirmation within 24 hours of submitting the form.
Payment
All major credit cards as well as bank transfers are accepted. We do not accept American Express. 
Cancellation Policy
If cancelled within 14 days upon arrival, 50% will be charged.
Terms & Conditions
  1. In case you would like to bring your pet, please contact us directly via phone or email before your arrival.
  2. In case you wish to use our garage, please note that this will be fully on your own risk and an additional charge for €15 per day will be added to your bill. (This varies upon season)
  3. Bellagio@Home reserves the right to charge 50% of the booking fee within the 2 weeks prior to arrival. 
  4. Guests are liable for any damage or loss throughout the stay.
  5. A cleaning fee is added to your bill. This varies upon season and apartment (from €35 - €60)
  6. We are required to collect a 'Tourist Tax' of €1.50 per person per night (this does not include young children).
  7. By law, we are required to photocopy your ID, passport or Codice Fiscale (Italian citizens only).
Check-In
Check-in times are generally from 2pm until 6pm, in case you prefer different times, please let us know in advance. Should you be delayed by any circumstances we would appreciate if you could let us know by SMS, email or call. Some of our apartments are eligible for self-checkins by using our code access system.
Check-Out
We would like you to respect our check-out time of 11am - for any special arrangements please let us know in advance and we will see what we can do for you.
Damage Deposit
We do not have a damage deposit, however, any damage or missing items will be charged for.
If you need any more information, please do not hesitate to contact us.